Cancel/ Change Order
🛒 Modify, Cancel, or Return Your Order at Shareec
At Shareec, we are committed to delivering high-quality products alongside a seamless shopping experience. Every order is carefully processed and handled with attention, and our goal is to ensure your complete satisfaction. In the rare event that changes are needed, our team acts promptly and fairly to assist you.
✏️ Order Changes & Cancellations
Before completing your purchase, we strongly recommend reviewing your order details — including size, color, quantity, and shipping information. Mistakes happen, and we’re here to help.
- Order Cancellations: Orders can be canceled within 24 hours of purchase. A small 10% cancellation fee applies.
- Processed or Shipped Orders: Once an order has begun processing or has been shipped, cancellations are no longer possible.
To request a cancellation, email our team at:
📧 support@shareec.com
Include your order number for faster assistance.
💡 Tip: If you’re unsure about sizing or product variations, reach out to our support team before checkout for guidance.
🔄 Exchanges
Currently, Shareec does not offer direct exchanges for size or color selections.
- If an order was placed by mistake, you may cancel it within the 24-hour window and place a new order.
- Our support team is happy to guide you to ensure you select the right size or style from the start.
📦 Returns & Refunds
Shareec offers a generous 120-day return policy for eligible items. After this period, all sales are considered final.
✅ Eligible for Return:
| Criteria | Description |
|---|---|
| Damaged or Defective Items | Any item that arrives broken, faulty, or not functioning properly. |
| Incorrect Product | If you receive the wrong product or variation. |
| Significantly Different | Products that differ notably from the online description, in color, material, or features. |
❌ Not Eligible for Return:
| Criteria | Description |
|---|---|
| Used, Washed, or Altered | Items showing signs of wear, laundering, or modification. |
| Minor Imperfections | Loose threads, slight color variations, or small cosmetic issues. |
| Missing Tags or Packaging | Returns must include all original packaging and labels. |
| Improper Handling Damage | Damage caused by misuse or mishandling by the customer. |
📝 How to Request a Refund
To initiate a return or refund, please email: 📧 support@shareec.com
Include the following details to ensure faster processing:
+ Order number
+ Clear photos or videos of the issue
+ Proof of purchase (invoice or receipt)
+ Shipping receipt, if applicable
⚠️ Important: Do not return any items without prior authorization. Unauthorized returns will not be accepted or processed.
⏱ Refund Processing
Once your return is approved and received:
- Refunds are issued within 7 business days.
- You will receive a confirmation email once your refund has been processed.
- Refunds will include the original shipping cost when applicable.
If your refund has not appeared after 10–15 business days, please contact your payment provider for assistance.